New · Public changelogs are here

Customer feedback, sorted.

Relay gathers requests from email, chat and your public board, shows what matters most, and tells every customer when it ships.

Free for 14 days · No card needed

The Relay dashboard: open requests, shipped features and a chart of requests over time

Product teams at fast-growing companies use Relay

  • Northwind
  • Lumen
  • Kestrel
  • Parallel
  • Harbor
  • Fieldnote

Features

From scattered requests to shipped features

Relay takes care of the busywork between “a customer asked” and “we built it”.

Collect

Every request, in one inbox

Feedback from email, Slack, chat and your public board lands in one place. Duplicates are merged automatically, so ten asks become one request with ten voices.

  • Email, Slack and Intercom intake
  • Automatic duplicate merging
  • Tag by customer, plan or theme
Relay inbox listing feature requests with vote counts

Decide

See what matters at a glance

Rank requests by votes, revenue or effort. Share a live roadmap with customers so they always know what is coming.

  • Revenue-weighted ranking
  • Public or private roadmaps
  • Planned, in progress, shipped
A roadmap board with planned, in-progress and shipped columns

Close the loop

Tell people when it ships

Mark a request as shipped and Relay emails everyone who asked for it, then posts it to your changelog. Customers feel heard; you look great.

  • Automatic “it’s live” emails
  • Hosted changelog page
  • In-app announcements
See plans
A release announcement email for a newly shipped feature

Teams that close the loop keep their customers longer.

teams shipping with us
2,400+
uptime last year
99.98%
saved per week, on average
6 hrs

How it works

Up and running in minutes

No migration project. Most teams are live before their coffee gets cold.

  1. Connect your tools

    Plug in your inbox and chat. It takes about two minutes.

  2. Let requests roll in

    Feedback is sorted and de-duplicated as it arrives.

  3. Ship and tell

    Close the loop: everyone who asked hears when it ships.

Loved by product teams

“We cut our weekly triage meeting from an hour to ten minutes. The duplicate merging alone is worth it.”
Emery A.Head of Product, Lumen
“Customers email us to say thanks when a feature ships. That never happened before Relay.”
Jesse W.Founder, Fieldnote
“The roadmap page replaced three spreadsheets and a lot of awkward status updates.”
Marley C.PM, Parallel

Start hearing what customers really want

Free for 14 days. Set up in ten minutes. Cancel any time.